Cancel/ Change Order

Order Changes & Cancellations

Please review your order carefully before checkout — especially size, color, and quantity.

• Cancellations: You may cancel within 24 hours of purchase. A 10% cancellation fee applies.
• If your order has already been processed or shipped, cancellation may not be possible.
• To request a cancellation, email support@newsaleppo.com with your order number.

Exchanges

We currently do not offer direct exchanges for incorrect selections (e.g., wrong size or color).

• You may cancel your order within 24 hours and place a new one.
• Need help choosing the right fit? Our support team is happy to assist before purchase.

Returns & Refunds

We accept return requests within 120 days of delivery. After this period, all sales are final.

Eligible returns include:

• Item arrived damaged or defective
• Wrong product received
• Product differs significantly from description

Not eligible for return:

• Used, washed, or altered items
• Minor cosmetic flaws (e.g., loose threads)
• Missing original tags or packaging
• Damage not caused by Newsaleppo

How to Request a Refund

Email support@newsaleppo.com with the following details:

• Your order number
• Photos or videos of the issue
• Proof of purchase
• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be processed.

Refund Processing

• Refunds are issued within 7 business days after we receive and inspect your return.
• You’ll receive an email confirmation once processed.
• Refunds include original shipping charges.
• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery
• Customers are responsible for return shipping costs (unless support@newsaleppo.com is at fault)
• Newsaleppo is not responsible for loss or damage during return transit

Questions or Concerns?

We’re here to help!

📧 Email: support@newsaleppo.com
🕘 Hours: Mon – Fri, 9:00 AM – 5:00 PM (PST)

Thank you for shopping with Newsaleppo — we truly appreciate your trust.